Shipping Policy

At Tilted Compass, we are committed to providing you with a seamless and efficient shipping experience. Below are the details of our shipping policy, including shipping options, processing times, costs, and more.

1. Processing Time

Orders are typically processed within 1-2 business days after purchase. Orders placed on weekends or holidays will be processed the next business day.
Once your order is processed, you will receive an email with your shipping confirmation and tracking number.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

Economy Shipping (5-8 business days): $8.99 for orders below $150

Free Shipping: We offer free economy shipping on all orders over $150.00, within the United States of America.

International Shipping:

We ship worldwide! Please note that international shipping times vary depending on the destination. Most international orders arrive within 7-21 business days.
International shipping costs will be calculated at checkout based on the destination and package weight.
Please note that international customers are responsible for any customs, duties, or taxes that may be applied by your country upon delivery.

3. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided in the email.
Please note that tracking information may take up to 24 hours to update after shipping.

4. Shipping Delays

While we strive to ensure that your order is delivered on time, there may be unforeseen delays caused by factors such as weather conditions, carrier issues, or customs clearance for international orders. If your shipment is significantly delayed, please contact us at support@tilted-compass.com with your order number and tracking number so we can further assist you.

5. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Certain products may be subject to shipping restrictions in some countries due to regulatory or customs policies. If this affects your order, we will contact you with alternative options.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at support@tilted-compass.com. We will work with the carrier to resolve the issue and, if necessary, provide a replacement.
Please report any issues with your shipment within 7 days of receiving the tracking information.

7. Order Modifications

Once an order has been processed, we cannot make changes to the shipping address or shipping method. Please double-check your shipping information before completing your order.

8. Returns and Exchanges

For details about returns and exchanges, please refer to our Return Policy.

If you have any further questions or need assistance with your order, feel free to contact us at support@tilted-compass.com.